Terms & Conditions
1. Introduction
Welcome to Polar! By accessing and using our website, you agree to comply with the terms and conditions outlined below. These terms govern the use of our online store, ordering system, and services related to our delicious ice cream products.
2. Ordering & Payments
When purchasing from Polar, you agree to the following conditions:
- All orders must be placed through our official website or in-store.
- Prices are listed in CAD and are subject to applicable taxes.
- We accept major credit/debit cards and online payment methods. Payments must be completed before order processing.
- Custom or bulk orders may require additional processing time.
3. Delivery & Pickup
- We offer local delivery and in-store pickup options for your convenience.
- Delivery availability depends on your location and order size.
- Orders must be picked up within the designated time to ensure product freshness.
- Delivery times may be affected by weather, holidays, or high order volume.
4. Returns & Refunds
Due to the perishable nature of our ice cream, all sales are final. However, if you experience an issue with your order, please contact us within 24 hours of receiving your product. We will review your case and may offer a replacement or store credit at our discretion.
5. Use of Website
You agree to use our website in accordance with the following guidelines:
- Do not engage in any fraudulent activity, hacking, or disruption of service.
- Respect copyright and intellectual property rights related to our content, branding, and images.
- We reserve the right to limit access to our website if any misuse is detected.
6. Changes to Terms & Conditions
Polar reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.
7. Contact Information
If you have any questions regarding our Terms & Conditions or need further clarification, please reach out to us:
Email: [email protected]
Phone: +1 (257) 437-9872
Address: 1230 Evans Blvd, Ottawa, ON K1H 7V1, Canada
8. Geographic Restrictions
These Terms & Conditions comply with applicable Canadian consumer protection laws. If you are accessing our services from outside Canada, please ensure that our policies align with your local regulations.